Managed services
Handover is where it starts.
With a management contract we stay responsible for your systems. Fixed response times, maintenance and one number to call when something fails.
01Packages
Four levels, one point of contact.
No fixed price list: the price follows from the inventory and depends on the number of systems.
Scenario · a system fails
Gold · Office hours
- Engineer respondswithin 2 hours
- Engineer on sitewithin 1 working day
- Maintenance
- Twice a year
- Review
- Every six months
- Replacement equipment
- Included
- Monitoring & updates
- Included
- Lifecycle advice
- Included
Response times within the package’s availability. Final agreements are set out in your SLA.
Compare all packages
| Item | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Availability | Office hours | Office hours | Office hours | 24/7 emergency line |
| Response time | 8 hours | 4 hours | 2 hours | 1 hour |
| On site | 5 working days | 2 working days | 1 working day | 24 hours, weekends too |
| Preventive maintenance | Once a year | Once a year | Twice a year | Twice a year |
| Review | Yearly | Yearly | Every six months | Quarterly |
| Replacement equipment | — | ● | ● | ● |
| Monitoring and proactive updates | — | — | ● | ● |
| Lifecycle advice | — | — | ● | ● |
02 · How we start
- 01
Inventory
We map your systems, including those we did not install.
- 02
Choose a package
Bronze to Platinum, depending on how critical your rooms are.
- 03
Connect
Where possible we link to Teams Rooms Pro, Poly Lens or Crestron XiO Cloud.
- 04
Review
We regularly go over faults, maintenance and replacement.
Which package suits your rooms?
That depends on the number of systems and how critical they are. After an inventory you receive a proposal with an annual price.
Request an inventory