Frequently asked questions
Short answers to what we often hear.
Is your question not listed? Call or email us and you will have an answer within one working day.
01Which region do you cover?
From Harmelen we work across the Benelux: the Netherlands, Belgium and Luxembourg.
02How does a project start?
With a no-obligation meeting at your location of about an hour. We look at the room and how it is used, and then you receive a clear quote.
03Who does the installation?
Our own permanent installation team. We do not work with changing subcontractors or temp workers. Our installers hold a personal VCA safety certificate.
04Which brands do you work with?
We are independent and choose what suits the room, not what a supplier pushes. Each solution lists the brands we work with. CCTV and lighting we supply brand-independently.
05What warranty do I get?
Our installation work comes with a 12-month warranty after handover. Products carry the manufacturer’s warranty.
06Can you manage systems you did not install?
Yes. We start with an inventory of what is there, including systems we did not install, and then advise which management package fits.
07What does a management contract cost?
That depends on the number of systems and the package you choose: Bronze, Silver, Gold or Platinum. The price follows from the inventory.
08How quickly do you respond to a fault?
That is set in your management package: from 8 hours on Bronze to 1 hour on Platinum, with agreed times for an engineer on site. Platinum includes a 24/7 emergency line.
09Do you work outside office hours?
Our office hours are Monday to Friday, 08:00 to 17:00. Work outside those hours is by exception and appointment only, at a surcharge.
10Do you rent out equipment?
Yes, audio, video and lighting for events and temporary use. We have a separate rental site for that, with its own rental terms.
11Which terms apply?
Business assignments fall under our general terms and conditions, rentals under our rental terms (both in Dutch). Management is set out in a separate service level agreement (SLA).